Legal
Privacy Policy
Effective date: 07/15/2026
NeoESIM (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, store, and protect your personal information when you use our website, mobile apps, or services. We comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
Information We Collect
We may collect and process the following types of information:
Personal Information: Full name, email address
Contact Information: Email address, phone number (if provided voluntarily)
Payment Information: Transaction details, payment method (via Stripe or other third-party processors - we do not store full card numbers)
Technical Information: IP address, browser type, device type, operating system
Usage Data: Activity on our website or app (e.g. page views, time on site)
Location Data: Based on IP or if location access is enabled
How We Use Your Data
We use your data for the following purposes:
To provide and operate NeoESIM data-only services
To process and manage your purchases and payments
To communicate with you regarding your account or transactions
To provide customer support
To improve and customize our products and services
To comply with legal requirements
Legal Basis for Processing (for EU users)
If you are in the EEA, we process your personal data based on:
Performance of a contract
Your consent
Compliance with legal obligations
Legitimate interests (e.g., fraud prevention, product improvement)
Your Data Protection Rights (GDPR)
As a user located in the EU or EEA, you have the following rights:
Right to access your personal data
Right to rectification of incorrect or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a data protection authority
To exercise your rights, contact us at [email protected].
Sharing Your Data with Third Parties
We do not sell your personal information. We may share it only with:
Payment processors (e.g., Stripe)
Cloud hosting providers
Analytics tools (e.g., Google Analytics)
Customer service platforms
Regulators or authorities when legally required
All third parties are required to comply with data protection laws and to use the data only for specified purposes.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
Enable website functionality
Analyze traffic and usage patterns
Personalize content and ads
International Data Transfers
Your information may be transferred and processed outside your country of residence, including to countries outside the EEA. In such cases, we implement appropriate safeguards such as:
European Commission Standard Contractual Clauses
Binding Corporate Rules or other legal mechanisms
Data Retention
We retain your personal data only as long as necessary for:
Providing services
Legal and regulatory requirements
Security, fraud prevention, and dispute resolution
When your data is no longer required, we delete or anonymize it securely.
Data Security
We implement industry-standard security practices to protect your data, including:
SSL encryption
Access control and authentication
Regular security monitoring and backups
However, no method of transmission or storage is 100% secure.
Children Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any changes will be posted on this page. If the changes are significant, we will notify you via email or app notification.
Contact Information
For any inquiries or requests related to privacy, please contact us:
NeoESIM
Email: [email protected]
Website: www.neoesim.app
Note: NeoESIM offers data-only eSIM services. Our products do not include voice calling or SMS capabilities, and we do not assign or manage phone numbers.
Last updated: 07/15/2026